Frequently Asked Questions
Q: How long do orders take to ship?
A: Typical shipping times range from 2-4 business days for local pickup and shipping and possibly longer for larger orders across Canada.
Q: How does local shipping / local pickup work?
A: When you place an order for local delivery within the GTA or local pickup at our showroom, your order will be prepared and shipped within 2-4 business days. We will contact you when your order is ready for pickup and we will contact you prior to local deliveries.
Q: What is on display at your showroom?
A: Our showroom carries a limited selection of premium brands, items on our website that are not on display at our showroom are marked with a "Digitial Display Only" message.
Q: Can I buy in store?
A: Most of our products are sourced from local vendors and not carried in stock at our showroom, however you can still place orders at our showroom with the standard shipping/pickup times we offer.
Q: Do you offer installation services?
A: Yes we do! With over a decade of renovation experience we offer design/build services throughout the GTA through HomeReno Direct. If you're interested in installing a particular item or you live outside the GTA you can contact us for a custom quote.
Q: What is your return policy?
A: You can return most items within 30 days of purchase if it's in a like-new condition with it's original packaging (this covers taking it out of the box for inspection). Certain items may have different terms, see our refund policy for complete details.